What's the role?

We're looking for a sharp, detail-obsessed support specialist to be the front line of Every's customer experience — someone who can hold a growing inbox to a high standard while building the systems that make support scale.

You'll manage customer conversations across eight avenues (Cora, Sparkle, Spiral, Monologue, Proof, Plus One, Para [beta] and Every's subscription bundle), triage issues to the right teams, and work alongside our AI agent Fin to catch what it misses and make it smarter. This is a role for someone who gets genuinely excited about using AI to solve problems — where the best person will constantly look for ways to automate themselves out of repetitive work and push what's possible with AI-powered support. Reading carefully matters more than responding quickly, and where the best person will constantly look for ways to automate themselves out of repetitive work.

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Want to learn more about Every? Check out this piece by Spaces about our team and approach.

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What you'll do

Own the daily support inbox

• Manage Intercom: triage incoming conversations, categorize by product and issue type, route to the right product team
• Respond to customer inquiries across all levels
• Investigate and resolve billing questions, product issues, and discount code problems directly
• Handle refunds, cancellations, and pricing complaints end-to-end

Be the quality check on our AI agent

• Monitor Fin's automated responses for hallucinations, misroutes, and bad closures
• Flag patterns where Fin gets it wrong so we can fix the guidance rules
• Know the difference between what AI can handle and what needs a human — and act on it fast

Support course and event launches

• Handle day-of inquiry spikes when courses and camps go live
• Know the product lifecycle
• Work with the courses team on pre-event prep and post-event follow-up

Improve the system, not just work within it

• If you answer the same question 10 times, you should want to make sure nobody has to answer it an 11th